Refund & Cancellation Policy

Effective Date: 01/01/2025

At Capa Group Inc, we strive to deliver quality services and customer satisfaction. Due to the nature of our services, we outline our refund and cancellation policy as follows:

Digital Services (e.g., Marketing, Consulting, Store Setup):

• All sales are final once service work has commenced or access to proprietary content has been granted.
• Requests for cancellation before work begins may be eligible for a partial refund, minus administrative and transaction processing fees.

Fulfillment or Logistics Advisory Services:

• Advisory services are non-refundable once an engagement has started.
• We do not refund third-party service fees (e.g., warehouse fees, carrier costs).

E-commerce Support (e.g., Account Setup, Brand Audits):

• If the setup process has not started, a partial refund may be available within 3 business days of payment.
• After the onboarding or consultation has begun, the payment is non-refundable.

Cancellation Procedure: To cancel a service or request a refund, contact [email protected] with your full name, order number, and reason for cancellation. Our team will respond within 3–5 business days.