FAQs | Capa Group Inc – E-commerce, Marketing & Fulfillment Solutions

FAQs – Frequently Asked Questions

At Capa Group Inc, we understand that starting and scaling a business—especially from overseas—can come with many questions.

This FAQ section provides clear, honest answers to help you make confident decisions when working with us in the areas of e-commerce business setup, digital marketing, brand strategy, and fulfillment support in the U.S.

Whether you’re new to the market or looking to optimize operations, our team is here to simplify the process and support your growth.

I’m not based in the U.S. Can I still start an online business through Capa Group Inc?

✅ Yes. We assist international clients with U.S. business registration (LLC), EIN application, and e-commerce store setup on platforms like Amazon, eBay, and Shopify. Our services follow all legal guidelines, and we provide step-by-step guidance for smooth onboarding.

Does Capa Group Inc operate a warehouse or handle shipping directly?

🚚 No. We are a consulting and service agency. We help clients connect with trusted third-party logistics providers (3PL) across the U.S. for warehousing, packaging, and last-mile delivery. We manage the planning and coordination but do not store or ship physical goods ourselves.

Can I request a refund if I don’t use the service?

💳 Yes, you may request a partial refund before the service begins. Once a service has started or proprietary assets have been delivered, payments are considered final in accordance with our public Refund & Cancellation Policy.

What does your marketing service include?

📈 We offer tailored marketing solutions such as brand strategy, content design, social media management, SEO, and paid ad setup (where applicable). Each service is customized based on your business goals and market segment.

What should I prepare before working with Capa Group Inc?

📝 Just basic information about your business, product, and target market. We’ll guide you from the very beginning — from choosing the right solutions to building your digital infrastructure and launching your e-commerce operations.

Will I receive support after my e-commerce store goes live?

Yes. Our packages typically include post-launch support for a defined period. This may include store maintenance, marketing optimization, and troubleshooting assistance. Extended support plans are also available.

Can I use Capa Group Inc to help get approved on Amazon or Shopify?

Yes. We provide guidance on meeting the documentation, identity verification, and compliance requirements for platforms such as Amazon, Shopify, and Etsy. We do not impersonate or bypass platform policies, ensuring your business stays within compliance.

Are your marketing services suitable for new brands or only established businesses?

Our services are flexible and designed for both new startups and growing brands. Whether you're just launching or need to scale your online presence, we offer strategies tailored to your current stage.

Can Capa Group Inc help with branded packaging or product labeling?

While we do not produce physical packaging ourselves, we work closely with design teams and fulfillment partners to help you set up custom-branded packaging solutions in compliance with U.S. standards. This enhances customer retention and trust.

Are my payments and data secure when working with Capa Group Inc?

Absolutely. All payments are processed via PCI-compliant platforms such as Stripe, Wise, or Payoneer. We follow strict data privacy protocols and never store payment credentials on our servers. You can review our Privacy Policy for full details.